
The system is automatically triggered in an accident while the SOS button is typically found near the top of the windscreen or on the steering wheel.
However, in a survey from March 2021, National Highways found that many drivers were unaware that the emergency call system and its eCall SOS button existed.
Vehicle occupants were also using the system for non-emergency calls, which is not its intended purpose.
National Highways is working with others in the industry to promote this safety feature, which has already seen an increase in the correct use of the eCall system of connected emergency services calls from 22 percent in 2020 to 59 percent in 2022.
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